| How long does it take to set up? |
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Typically, it takes about 15 minutes for you to create your employer account and set up your first employee. You should reserve 10 minutes for setting up each additional employee. MyHRP can help with setup.
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| What's included in the MyHRP service? How much does it cost? |
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The Services Overview page offers many kinds of information about our services, including features, prices, and a walk through so you can see how the service works, company information, and testimonials.
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| Is it safe for me to enter my credit card and other confidential information online? |
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MyHRP uses Secure Socket Layer (SSL) with 128-bit strong encryption to ensure that the information you send us is protected against unauthorized use. You can help maintain the security of your information by keeping your user name and password secret (especially from your employees). Choose a password that is at least 8 characters long; use numbers as well as letters so that your password does not spell a word that could easily be decrypted.
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| What are the system requirements for using MyHRP? |
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You will need Internet access; Microsoft® Internet Explorer (IE) version 5.5 or later, or Netscape Navigator®, version 4 or later; a compatible printer; and Omnis Web Client®. Your browser must be set to accept cookies (see "How do I turn cookies on"). Your browser must be set to use "Active Scripting" (see "How do I enable Active Scripting"). Unless you have changed your browser settings, it is probably set up to accept cookies and to allow Active Scripting.
MyHRP opens "popup" windows for many features. If you have installed software to kill popup windows, you must add the MyHRP site to the software's "white list." Or you may have to turn the popup killer off or uninstall it to use MyHRP.
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| How do I install Omnis Web Client on my computer? |
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You need the Omnis Web Client to see and print reports within MyHRP.
1. After logging in, go to the reports link from the MyHRP interface
2. Click the red Download button.
3. At the File Download window, select "Open" or "Run" and click OK to download the Omnis Web Client, a small program that will download and install on your machine.
The Download Manager begins downloading, which can take a few minutes. This process can also take a few minutes. Finally, the installation process begins. When installation is complete, it's a good idea to restart your computer.
Note: The first time you print some reports the Omnis web client will ask you to download some form controls in order to complete printing of the reports.
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| How do I turn cookies on? |
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Internet Explorer 6
• To turn cookies on for all Web sites (imposing some restrictions):
1. From the Tools menu, choose Internet Options and click the Privacy tab.
2. Set the slider to Medium.
3. Click the OK button.
• To turn cookies on only for MyHRP.com:
1. From the Tools menu, choose Internet Options and click the Privacy tab.
2. Click Edit.
3. In the Address of Web site box, type https://www.myhrp.com (note the s on https)
4. Click the Allow button.
5. Click the OK button.
Internet Explorer 5.5
• To turn cookies on for all Web sites:
1. From the Tools menu, choose Internet Options and click the Security tab.
2. Click the Internet image.
3. Click the Custom Level button.
4. Scroll down to Cookies and click Enable for both cookies stored on your computer and "per-session cookies."
5. Click the OK button twice.
• To turn cookies on only for myhrp.com and other trusted sites you specify:
1. From the Tools menu, choose Internet Options and click the Security tab.
2. Click the Trusted Sites image.
3. Click the Sites button.
4. If it's not already listed, enter https://www.myhrp.com (note the s on https) and click the Add button.
5. Click the OK button.
6. Click Custom Level.
7. Scroll down to Cookies and click Enable for both cookies stored on your computer and "per-session cookies."
8. Click the OK button twice.
Netscape 7.0
Use the cookie manager.
Netscape 4.0 thru 6.0
1. From the Edit menu, choose Preferences.
2. In the Category column on the left, click Advanced.
3. Click Cookies.
4. Click Accept all cookies.
5. Click the OK button.
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| How do I turn "active scripting" on? |
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Hint: After step 1 below, move the browser dialog box to the side so you can continue to read these instructions.
• Internet Explorer 5.5
To turn scripting on for all Web sites:
1. From the Tools menu, choose Internet Options and click the Security tab.
2. Click the Internet image.
3. Click the Custom Level button.
4. Scroll down almost to the bottom to Scripting and click Enable for "Active Scripting."
5. Click the OK button.
To turn scripting on only for myhrp.com and other trusted sites you specify:
1. From the Tools menu, choose Internet Options and click the Security tab.
2. Click the Trusted Sites image.
3. Click the Sites button.
4. If it's not already listed, enter https://www.myhrp.com (note the s on https) and click the Add button.
5. Click the OK button.
6. Click Custom Level.
7. Scroll down almost to the bottom and click Enable for "Active Scripting."
8. Click the OK button.
• Netscape 4.0 or higher
1. From the Edit menu, choose Preferences.
2. In the Category column on the left, click Advanced.
3. Click "Enable JavaScript for Navigator."
4. Click the OK button.
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| How Does MyHRP Use Your Email Address? |
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We use your email address to send you payroll-related reminders as well as important updates about your service. After you sign up, you'll be able to specify the occasions when you want to receive email reminders (for example, on payday, at tax time, at tax filing time, when MyHRP adds new features).
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| Can I sign up for MyHRP's service in the middle of a calendar year? |
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You can sign up for MyHRP's service and add employees at any time midyear, although we recommend starting at the beginning of a calendar quarter. To ensure correct tax calculations and summary reports, you need to enter year-to-date information about earnings and tax payments. (MyHRP screens will show what you need to enter.) In addition to entering pay history, you will enter the taxes you have already paid this year (before your first MyHRP tax payments). For each employee, you will also want to enter the current hours available for vacation and sick pay.
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| How can I see what MyHRP is like before I commit to becoming a customer? |
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Try our demo by clicking the 5-Minute Overview link at our Learn More page. In about five minutes, you'll see how to do your routine payroll and view or print sample reports.
For a more extensive investigation before you become a customer, play with our sample company.
You can also create a MyHRP account at no cost and no obligation. You don't need to enter a credit card number until you are ready to run your first payroll. You will be able to see all site information and perform most payroll tasks except approving paychecks.
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| I'm having trouble logging in. |
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First check that your Caps Lock key is not activated. You must enter your password exactly as you set it up, including upper or lower case letters.
If you continue to have trouble, call us at (868) 622 6900
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